Return & Refund Policy

Return & Refund Policy – Glanzee

At Glanzee, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Returns

You may return products within 3 - 7 days of receiving your order (choose timeframe you prefer).
To be eligible for a return, items must be:
- Unused and unopened
- In their original packaging
- Accompanied by proof of purchase (receipt or order number)

⚠️ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:

Opened skincare and beauty products
Used personal care items
Perfumes that have been opened

2. Refunds

Once your return is received and inspected, we will notify you via email or phone.
If approved, your refund will be processed within 10 - 15 business days to your original payment method.
Shipping fees (if any) are non-refundable.

3. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item, please contact us at [your email/phone].

4. Damaged or Wrong Items

If you receive a damaged, defective, or wrong product, report it to us within 24 hours of delivery with photos or video proof.
We will arrange a replacement or refund at no additional cost.

5. How to Return an Item

To start your return process, please contact us at:
📧 Email: yaseenbhutta930@gmail.com
📞 Phone: +923140610171
Include your order number and reason for return.

6. Important Notes

Customers are responsible for return shipping costs (unless the item was defective or incorrect).
We recommend using a trackable shipping service to ensure your return reaches us safely.