Return & Refund Policy – Glanzee

At Glanzee, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Returns

• You may return products within 3 - 7 days of receiving your order (choose timeframe you prefer).

• To be eligible for a return, items must be:

  • Unused and unopened

  • In their original packaging

  • Accompanied by proof of purchase (receipt or order number)

⚠️ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:

• Opened skincare and beauty products

• Used personal care items

• Perfumes that have been opened

2. Refunds

• Once your return is received and inspected, we will notify you via email or phone.

• If approved, your refund will be processed within 10 - 15 business days to your original payment method.

• Shipping fees (if any) are non-refundable.

3. Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you need to exchange an item, please contact us at [your email/phone].

4. Damaged or Wrong Items

• If you receive a damaged, defective, or wrong product, report it to us within 24 hours of delivery with photos or video proof.

• We will arrange a replacement or refund at no additional cost.

5. How to Return an Item

To start your return process, please contact us at:
📧 Email: yaseenbhutta930@gmail.com
📞 Phone: +923140610171
Include your order number and reason for return.

6. Important Notes

• Customers are responsible for return shipping costs (unless the item was defective or incorrect).

• We recommend using a trackable shipping service to ensure your return reaches us safely.